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Privacy Policy

Last updated: July 20, 2025

1. Introduction

At SpidersAI, we are committed to protecting your privacy while providing powerful AI-driven productivity services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. By using SpidersAI, you consent to the data practices described in this policy.

2. Information We Collect

We collect various types of information to provide and improve our services. This includes personal information you provide directly, data from integrated third-party services you connect, and technical information about how you use our platform.

Personal Information

  • Account information (name, email, organization details)
  • Authentication credentials and tokens for third-party integrations
  • Billing and payment information
  • Support communications and feedback

Data We Access from Integrated Services

  • We access (but do not store permanently) emails and attachments from Gmail, Outlook, and Zoho
  • We access messages, channels, and files from Slack and Microsoft Teams
  • We access tasks, projects, and documents from ClickUp, Jira, Notion, and Trello
  • We access calendar events and meeting information for real-time processing
  • We access files and documents from cloud storage services when you request assistance
  • We access contact information and organizational data to provide contextual responses

Usage and Technical Data

  • Service usage patterns and feature interactions
  • Device information and browser details
  • IP addresses and location data
  • Performance metrics and error logs
  • AI query history and response data

3. Google User Data

When you connect your Google services (Gmail, Google Calendar, Google Drive, Google Tasks, or Google Workspace), we collect and use the following data:

Data We Collect from Google Services

  • Gmail: Email messages, attachments, and contact information from your Gmail account
  • Google Calendar: Calendar events, meeting details, and scheduling information
  • Google Drive: Files and documents you authorize us to access
  • Google Tasks: Your task lists and task details
  • Google Contacts: Contact names and email addresses from your Google contacts

How We Use Google Data

  • Display your emails, calendar events, and tasks in our dashboard
  • Enable AI-powered assistance with your Google data for productivity insights
  • Allow you to compose, send, and manage emails through our interface
  • Synchronize and organize your productivity information across platforms
  • Provide unified search and organization of your Google data

Google Data Sharing

  • We do not sell your Google user data to third parties
  • Google data may be processed by our AI service providers solely to provide features visible in our application
  • We do not use Google data for advertising, marketing to third parties, or credit decisions
  • We do not transfer Google data for any purpose other than providing our application's functionality

Google Data Protection

  • All Google user data is encrypted in transit and at rest
  • Access to Google data is restricted to authorized personnel only
  • We use industry-standard security measures to protect your Google data
  • OAuth tokens are stored securely and revoked when no longer needed

Google Data Retention

  • We retain Google data only as long as necessary to provide our services
  • You can disconnect Google services at any time from your integrations settings
  • When you disconnect a service, we delete the associated data within 30 days
  • Some data may be retained longer if required by law or for security purposes

Compliance Statement

SpidersAI's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

4. How We Use Your Information

We use the information we collect to deliver our AI-powered productivity services and enhance your experience. Here's how we use your information:

  • Provide and maintain our AI-powered productivity services
  • Analyze and process your data to generate insights and responses
  • Automate tasks and provide intelligent recommendations
  • Generate reports and analytics based on your integrated data
  • Communicate with you about service updates and support
  • Ensure service security and prevent fraud
  • Comply with legal obligations and enforce our terms

5. Data Sharing and Disclosure

We do not sell your personal information. When you use our AI features, you (not we) are sharing your data with AI model providers through our platform. We may share your information in the following circumstances:

  • With trusted service providers who assist in operating our platform infrastructure
  • Your data is processed by AI model providers (OpenAI, Claude, etc.) when you use AI features - you control this sharing
  • Enterprise customers can request to use their own AI model providers to maintain full control over data sharing
  • When required by law or to protect our rights and safety
  • In connection with business transfers or mergers (with advance notice)
  • With your explicit consent for specific purposes

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Some data may be retained longer for legal compliance, dispute resolution, or service improvement purposes.

8. Your Rights and Choices

You have certain rights regarding your personal information, including:

  • Access and review your personal information
  • Request correction of inaccurate data
  • Request deletion of your data (subject to certain limitations)
  • Opt-out of certain data processing activities
  • Disconnect third-party integrations at any time
  • Export your data in a machine-readable format

9. Third-Party Integrations

Our service integrates with various third-party platforms. Your use of these integrations is also governed by the respective privacy policies of those services. We are not responsible for the privacy practices of third-party services.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

11. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at support@spiders.ai

For questions about our privacy practices, please contact us at support@spiders.ai

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